IT Support in London

IT Support in London

Your IT systems - safe in our hands




We Support Business and Residential Users


Finding competent IT support in London can often be a daunting process, as you will never know if an IT service company are any good until you have engaged their services. Added to which, many IT support companies will want you to enter into a service contract before they will assist you.

At IT Results, we offer several support options for our clients, including:

And unlike a lot of our competitors, there are no monthly contracts to sign up to. Consequently, we have a number of clients across London who use our IT support services, year-on-year, due to the great value we offer.

Based in Erith, Kent, we offer both remote and onsite IT support to users in London, Kent, Essex and Surrey.




Pay As You Go IT Support


Pay As You Go IT Support


Residential users' will often encounter problems with their desktop and laptop computers that they cannot resolve themselves. Consequently, they will need assistance from an IT support company to get the issues fixed.

Similarly, businesses will suffer issues with their IT systems that are way beyond the knowledge of internal staff, especially where a company's IT systems have a degree of complexity.

To assist users in London who find themselves in these situations, we offer our Pay As You Go IT support service:

  • You can contact us, as and when you have a computer problem, and we will happily resolve it for you.
  • All of our IT support technicians are fully conversant with Microsoft Windows Home, Professional and Server editions.
  • If you own an Apple Mac laptop or workstation, we can assist with software upgrades and troubleshooting any system issues.
  • We provide rapid technical support for a wide range of issues, from simple windows updates to deploying cloud services such as Microsoft 365.
  • We can also assist with the installation, and management, of business phone systems.

Benefits of our Pay As You Go IT Support


 

No Monthly Contracts

There are no contractual requirements to use our Pay As You Go IT Support service. All you pay for, is the time we spend analysing and fixing your problem, along with the cost of any parts.


 

Computer Support on Demand

We provide IT support for our London business and residential clients, as and when required, seven days a week. We can also provide out of hours support.


 

Rapid Problem Resolution

As a result of our advanced knowledge, we can analyse and resolve your computer problems rapidly, thereby keeping any disruption, and your IT costs, to a minimum.


 

Onsite & Remote Support

In most cases, we will be able to resolve your computer problems over a remote session. In the event that isn't possible, we will happily visit you at your premises.






What do we support?


We are able to configure, and support, a wide range of computer hardware, software and network solutions for our London clients. Some examples include the following:


PC Computer Image
Hardware Support
  •   Windows Server Configuration
  •   PC / Apple Mac Configuration
  •   Laptop Configuration
  •   PC Hardware Upgrades
  •   Mobile Device Configuration
  •   Printer Configuration
  •   Hardware Procurement


Software Support Image
Software Support
  •   Software Config / Upgrades
  •   Office 365 Configuration
  •   Cloud / On-Site Backups
  •   Server Virtualisation
  •   Virus and Malware Removal
  •   Software Procurement
  •   Cyber Security Services


Internet Router Image
Network Support
  •   Windows Server Monitoring
  •   Active Directory Management
  •   Wi-Fi Configuration
  •   VPN Configuration & Support
  •   Firewall / Router Configuration
  •   DNS Configuration / Support
  •   Network Security






Need an IT problem resolved quickly?


Contact Us
Get in Touch

You can contact our technical support team to discuss your issue using any of the options listed on our contact us page.


Remote Machine Access
Remote Access

If the issue can be fixed remotely, we will require access to your machine using remote control software.


Problem Analysis
Investigate

Once we have access to your equipment, we can then analyse what is wrong using various diagnostics.


Computer Repair
Provide Solution

We will discuss any potential solutions with you and advise on the associated costs, prior to carrying out any repairs.






Managed IT Services


Managed IT Services London

If you are a company located in London, or the South East, and require a more comprehensive solution, we can provide you with managed IT support.

We can take on the daily management of all your computer systems, leaving you to concentrate on running your business.

Our technical support team can monitor your servers and network infrastructure, and email system, identifying and resolving any problems, before they can affect your users.

We can also implement various network security protocols, to help protect your IT systems from attack, such as Firewalls and VPN connectivity for remote access users.


Key features of our managed IT services


 

Fixed Monthly Fee

For a fixed monthly retainer, we can provide your London business with a guaranteed level of managed IT support, in line with your specific requirements. **


 

Virtual IT Department

We can become your IT Department, taking on the day-to-day management of your IT Support and associated services, including computer hardware and software procurement, if so required.


 

Dedicated IT Support Team

Your staff will have access to our remote techincal support team, who will be able to fix most of the issues that arise, on the fly. They can call our IT support team as often as required.


 

Out of Hours Availability

We can perform essential system maintenance, out of normal working hours, or at the weekend, thereby keeping any potential disruption to a minimum.


 

Proactive Problem Resolution

We will resolve any server and network issues remotely, on a proactive basis. In the event we cannot fix your problem over a remote session, we will aim to attend your site the same day, to effect any repairs.


 

Free IT Advisory

We will analyse your IT infrastructure on a periodic basis to see if there are enhancements that can be implemented to improve productivity and system security.


 

Cyber Security Services

We will examine your exisiting Cyber security implementation and look at ways of strengthening it, through the introduction of new technologies where appropriate.


 

Cloud Services

We can migrate your existing in-house systems to cloud services, which will give your business increased system availability / functionality, whilst saving you money in the long run.



Note:** The monthly retainer covers the cost of managing the existing IT infrastructure. If additional IT systems need to be added the support package, then this will be reflected in the monthly cost.



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