Finding competent IT support in London can often be a daunting process, as you will never know if an IT service company are any good until you have engaged their services. Added to which, many IT support companies will want you to enter into a service contract before they will assist you.
At IT Results, we offer several support options for our clients, including:
And unlike a lot of our competitors, there are no monthly contracts to sign up to. Consequently, we have a number of clients across London who use our IT support services, year-on-year, due to the great value we offer.
Based in Erith, Kent, we offer both remote and onsite IT support to users in London, Kent, Essex and Surrey.
Residential users' will often encounter problems with their desktop and laptop computers that they cannot resolve themselves. Consequently, they will need assistance from an IT support company to get the issues fixed.
Similarly, businesses will suffer issues with their IT systems that are way beyond the knowledge of internal staff, especially where a company's IT systems have a degree of complexity.
To assist users in London who find themselves in these situations, we offer our Pay As You Go IT support service:
No Monthly Contracts
There are no contractual requirements to use our Pay As You Go IT Support service. All you pay for, is the time we spend analysing and fixing your problem, along with the cost of any parts.
Computer Support on Demand
We provide IT support for our London business and residential clients, as and when required, seven days a week. We can also provide out of hours support.
Rapid Problem Resolution
As a result of our advanced knowledge, we can analyse and resolve your computer problems rapidly, thereby keeping any disruption, and your IT costs, to a minimum.
Onsite & Remote Support
In most cases, we will be able to resolve your computer problems over a remote session. In the event that isn't possible, we will happily visit you at your premises.
We are able to configure, and support, a wide range of computer hardware, software and network solutions for our London clients. Some examples include the following:
You can contact our technical support team to discuss your issue using any of the options listed on our contact us page.
If the issue can be fixed remotely, we will require access to your machine using remote control software.
Once we have access to your equipment, we can then analyse what is wrong using various diagnostics.
We will discuss any potential solutions with you and advise on the associated costs, prior to carrying out any repairs.
If you are a company located in London, or the South East, and require a more comprehensive solution, we can provide you with managed IT support.
We can take on the daily management of all your computer systems, leaving you to concentrate on running your business.
Our technical support team can monitor your servers and network infrastructure, and email system, identifying and resolving any problems, before they can affect your users.
We can also implement various network security protocols, to help protect your IT systems from attack, such as Firewalls and VPN connectivity for remote access users.
Fixed Monthly Fee
For a fixed monthly retainer, we can provide your London business with a guaranteed level of managed IT support, in line with your specific requirements. **
Virtual IT Department
We can become your IT Department, taking on the day-to-day management of your IT Support and associated services, including computer hardware and software procurement, if so required.
Dedicated IT Support Team
Your staff will have access to our remote techincal support team, who will be able to fix most of the issues that arise, on the fly. They can call our IT support team as often as required.
Out of Hours Availability
We can perform essential system maintenance, out of normal working hours, or at the weekend, thereby keeping any potential disruption to a minimum.
Proactive Problem Resolution
We will resolve any server and network issues remotely, on a proactive basis. In the event we cannot fix your problem over a remote session, we will aim to attend your site the same day, to effect any repairs.
Free IT Advisory
We will analyse your IT infrastructure on a periodic basis to see if there are enhancements that can be implemented to improve productivity and system security.
Cyber Security Services
We will examine your exisiting Cyber security implementation and look at ways of strengthening it, through the introduction of new technologies where appropriate.
We can migrate your existing in-house systems to cloud services, which will give your business increased system availability / functionality, whilst saving you money in the long run.
Note:** The monthly retainer covers the cost of managing the existing IT infrastructure. If additional IT systems need to be added the support package, then this will be reflected in the monthly cost.
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