If you are running a small or medium-sized business in London, or one of our IT support locations, you will no doubt have mission-critical IT systems requiring some level of maintenance.
How you choose to maintain those systems will depend on how complex they are, along with the budget available.
Small businesses with computer systems that are not overly complex, will often opt for Pay As You Go IT support, engaging assistance, as and when required.
Companies with a more complex infrastructure will usually select a managed IT support service, outsourcing the maintenance of their computer systems to a third party.
IT Results provide small business IT support to users in either situation.
Organisations can utilise our services on an ad-hoc basis, engaging assistance, as and when required. In the alternative, we can provide your company with a Virtual IT Department, for a fixed monthly fee.
Regardless of the solution you choose, there are no monthly contracts involved, and you are free to walk away at any time.
Our Pay As You Go IT support solution is suitable for small to medium-sized businesses that have a limited number of back-end systems. For example, companies that use a single server, or mainly use cloud-based services, and have a low turnover of staff.
In these scenarios, having managed IT support is complete overkill, as a correctly configured server will require very little management, with the exception of hardware monitoring. Although a regular health-check is always advised, especially where a server is several years old.
Opting for our Pay As You Go IT support solution can provide you with the following benefits:
No Monthly Contracts
Our Pay As You Go IT support service is contract free. You only pay for the time we spend fixing your computer problems, along with the cost of any replacement parts, should they be required.
Ad-Hoc Support on Demand
We provide ad-hoc IT support to our small business users, as and when required, seven days a week. We can also provide assistance out of hours and at the weekend.
Rapid Problem Fixes
Due to our years of experience, we are able to resolve the majority of computer problems rapidly, and in turn, keep any business disruption and IT costs to a minimum.
Remote and Onsite Support
In most cases, we will be able to resolve your IT problems using remote control software. In the event we are unable to, we will happily come to your premises to provide a fix.
For small to medium sized business users requiring more comprehensive IT Support, we offer our Virtual IT Department solution.
The service is suitable for companies that want to off-load all of their IT to a third party to manage, or that have a complex back-end infrastructure, comprised of multiple servers.
Unlike a traditional managed IT support solution, our VITD service is designed to cover all aspects of your IT.
Consequently, whilst we take on the day-to-day management of your IT infrastructure, monitoring your network and servers for any problems, we can also deal with most other aspects of your IT, from software and hardware procurement to the management of third parties, installing key services such as broadband connections.
If your staff have problems with their computers, they can contact our IT support team who will assess whether the issue can be fixed remotely, and if so, will begin resolving the problem straight away. In the event that the problem requires us to be in front of the affect machine(s), we will come to your premises, at a mutually agreed time, to effect any repairs.
Some of the features of Virtual IT Department can be summarised as follows:
Fixed Monthly Price
For an agreed monthly retainer, we will provide you with dedicated management of your network and servers, and assistance with any other aspects of your IT requiring our input. **
Mobile Device Support
We can provide mobile device support for your mobile telephones and tablet devices. We can also manage your mobile phone contracts, ensuring you get the best possible tariffs and handsets for your money.
Email System Management
We can provide email system support for your in-house or cloud-based solution, including managing users, troubleshooting mail routing, and managing spam filters.
Assistance Out of Hours
We can perform any necessary server and network upgrades after your offices are closed, or at the weekends, keeping any system downtime to the absolute minimum.
Quick Problem Resolution
We will resolve any server and network issues, on a proactive basis, whether that involves us fixing your issue remotely, or attending site in more serious cases.
Periodic IT Advisory
We will analyse your IT infrastructure on a monthly basis to see if there are enhancements that can be implemented to improve productivity and system security.
Cyber Security Auditing
We will monitor your existing Cyber security implementation, and look at ways of improving it, through the introduction of new technologies where appropriate.
Implement Cloud Services
We can replace your existing in-house systems with cloud-based services such as Microsoft 365, which will give your business improved system availability / functionality, whilst saving you money over time.
Note: ** The Fixed Monthly Fee covers the maintenance of your existing IT infrastructure. If additional systems are added or removed at any time, then this will be reflected in the monthly support cost.
If you would like to see an example of how we implement our virtual IT department, visit our Lighting Manufacturer case study.
Reliable IT Support for Small Business