As a modern Small Business, IT support will often be required to ensure the smooth operation of it's computer systems. There are various ways that this can be achieved, which is summarised as follows:
In-House IT Support - using personnel who will manage the day to day operation of the computer systems
Managed IT Support - whereby the organisation's IT infrastructure is outsourced to a third party to look after
Ad-Hoc IT Support - provided by a third party to assist businesses that need help, on a sporadic basis
Regardless of your current IT support requirements, IT Results can help manage the day-to-day operation of your computer systems, as well as providing the manpower to resolve specific issues / implementing new solutions, on a Pay As You Go basis.
Our Pay As You Go IT support solution is suitable for small to medium-sized businesses that do not require the assistance of outside IT personnel, on a full time basis. This may be due to the computer systems being of a simplistic configuration, which can be operated by internal staff, or as a result of financial constraints.
In these scenarios, we are available to assist with the resolution of IT problems on an ad-hoc basis, rather than companies having to opt for managed IT support, which in some circumstances, would be complete overkill in terms of cost and resources.
Alternatively, your business may be looking to implement a new solution, but do not have the necessary expertise, in-house, to complete the task. For example, rolling out a new cloud backup solution.
IT Results can assist with such projects, working alongside your IT personnel, as a resource, to implement the desired solution.
Opting for our Pay As You Go IT support solution can provide you with the following benefits:
Rapid Problem Fixes
Due to our years of experience, we are able to resolve the majority of computer problems rapidly, and in turn, keep any business disruption and IT costs to a minimum.
No Monthly Contracts
Our Pay As You Go IT support service is contract free. You only pay for the time we spend fixing your computer problems, along with the cost of any replacement parts, should they be required.
Ad-Hoc Support on Demand
We provide ad-hoc IT support to our small business users, as and when required, seven days a week. We can also provide assistance out of hours and at the weekend.
For Small Businesses that do not have their own IT personnel and need assistance with their computer systems, on an on-going basis, we offer our Virtual IT Department service.
We take on the day-to-day management of your IT systems, just like an in-house IT Department would. The only difference being we are at the end of a telephone, as opposed to being physically located in your offices.
In addition to managing your IT infrastructure, we also assist with common tasks including Hardware and Software procurement, end-user training and support, and managing the installation of services such as broadband connections by third parties.
Having access to our Virtual IT Department is invaluable to many businesses, as they can leave the headache of sorting out their IT to us, whilst they get on with making money!
Fixed Monthly Fee
For an agreed fixed monthly cost, we can provide you with a bespoke IT Support service, tailored to the requirements of your business.
Quick Problem Resolution
Any server or network issues that we detect will be resolved on a proactive basis, either remotely, or by attending site in more serious cases.
Assistance Out of Hours
We can perform any necessary server and network upgrades out of hours, keeping your system downtime to the minimum.
Email System Management
We can provide dedicated email system support, including configuration, user management, mail routing issues, and spam filtering.
Mobile Device Support
We offer mobile device support for your mobile phones and tablets. We can also assist with your corporate mobile phone contracts.
Free IT Reviews
We will review your IT systems every 6 months, advising on any enhancements could be implemented to save on costs long-term.
Cyber Security Auditing
We will keep your Cyber Security under review and advise on any improvements that can be implemented to help protect your systems.
We can replace your existing in-house systems with cloud-based services such as Microsoft 365, providing improved availability and functionality.
Note: ** The Fixed Monthly Fee covers the maintenance of your existing IT infrastructure at the time of onboarding with us. If additional systems are added or removed at any time, then this will be reflected in the monthly support cost.
If you would like to see an example of how we implement our Virtual IT Department, visit our Lighting Manufacturer case study.
Reliable IT Support for Small Business